I. Employing multiple media channels to timely announce information to keep the public informed

(I) The CECC hosts a daily press conference and publishes at least one press release every day to establish a transparent, immediate, and professional platform for communication with the media and the public.
(II) These daily press conferences have been live-streamed since January 22, 2020, and a sign language interpreter joined the press conferences on January 27 to ensure the rights of people with hearing impairments.
(III) Data on the outbreak situation and disease survey results are provided on the official Line and Facebook accounts. Any new policies or clarifications of false information are immediately announced through these channels.
(IV) The capacity of the "1922 Communicable Disease Reporting and Consultation hotline” has been increased. An incoming call divergence mechanism has also been implemented to ensure that members of the public who call will receive a response to their inquiries.
(V) The CECC designed health education materials and provided the materials through various channels to promote self-protection measures.
(VI) The CECC provided promotional materials and videos in different languages for different groups of people, such as migrant workers and foreign nationals.

The Central Epidemic Command Center holds daily press conferences.

Minister of Health and Welfare Chen Shih-Chung holds a COVID-19 press conference every day.

The Central Epidemic Command Center announces the number of COVID-19 cases every day.

The Central Epidemic Command Center increases the number of health officials answering 1922 hotline to respond to the public's questions.

II. Providing access to the National Health Insurance database for public and private sectors to jointly fight the outbreak

(I) The National Health Insurance Database is linked to the database of the National Immigration Agency, so that front-line healthcare workers are immediately aware of suspected infections based on the patient's travel history and symptoms, and can immediately take necessary diversion measures.
(II) The e-Refferal platform added designated healthcare facilities for testing to build a community testing network for coronavirus disease 2019 (COVID-19). The NHI-MediCloud System displays a notice when testing has not been completed to facilitate referral, treatment, and divergence.
(III) An up-to-date list of the remaining stock of face masks at NHI-contracted pharmacies and the service hours of NHI-contracted medical institutions are available on the Government Open Data Platform (Data.gov.tw) for public access. 
(IV) Established a face mask supply-demand information platform accessible by the public through collaboration with the private sector based on the concept of open collaboration.

III. Providing public access to SMS contact information registration data records

(I) Various agencies have implemented contact information registration measures to collect data for the purpose of contact tracing and communications. Such registration data of the public collected through the registration system is solely for the purpose of contact tracing.

(II) Starting from August 4, 2021, the public can visit the "SMS Contact Information Registration –Records Request" website (https://sms.1922.gov.tw) and search for their registration information of their mobile number within the last 28 days. This method of information transparency is to enhance public trust and understanding of the government’s efforts against the pandemic.

(Records Request Website)